Customer Service (Contact Centre) | Bank | Contract | Up to $3,800

Role Overview

To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliance for all customers’ requests
• To successfully cross-sell the Bank’s products and services
• To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply
• Having a conducive environment with high-speed internet connection at home is beneficial for possible WFH assignment.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.